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CEO Welcome Statement:
Customizable welcome statement video of your CEO. (Time: Approximately 1-2 minutes depending on your content)
Introduction
Presentation explaining the objectives of the course and how your organization’s success depends on the ability of its employees to interact well with people that are different from themselves. This section also contains a brief online tutorial of how to navigate and use course features. (Time: 2 minutes)
What Are Micro-Messages?
Narrative explaining the definition of
Micro-Messages and how they affect our daily
communication. (Time: Approximately 3 minutes)
Exercise
Interactive showing how miscommunication may arise due to
Micro-Messages. (Time: Approximately 2-3 minutes)
Facts about Micro-Messages
Presentation of facts and statistics surrounding Micro-Messages. (Time: Approximately 2 minutes)
The Business Case
Narrative explaining how effective communication
can affect your company's bottom line. (Time: Approximately 2 minutes)
Workplace Interaction Part 1
Filmed vignette showing an interaction between
three employees where conflict arises due to
Micro-Messages. (Time: Approximately 2 minutes)
Intent vs. Impact
Narrative explaining how our actions may not
have the impact that was intended depending on
how we express ourselves. (Time: Approximately 3 minutes)
Workplace Interaction Part 2
Follow up to the previous interaction. (Time: Approximately 2 minutes)
Micro-inequities
Narrative explaining how negative Micro-Messages
can leave team members felling discounted,
unappreciated, and even discriminated against. (Time: Approximately 2 minutes)
Exercise
Interactive exercise showing how our we can
often make decisions based on our expectations
rather than the facts with which we are
presented. (Time: Approximately 2 minutes)
Micro-advantages
Narrative offering tips to leverage
Micro-Messages in order to create positive and
well received communication. (Time: Approximately 4 minutes)
What Would You Do?
Module presenting a situation and challenge that you could very well be faced with in your organization. The viewer is then challenged to make the best choice based on what they have learned and then hears the explanation to their choice. (Time: Approximately 3 minutes)
What Would You Do?
Module presenting a situation and challenge that
you could very well be faced with in your
organization. The viewer is then challenged to
make the best choice based on what they have
learned and then hears the explanation to their
choice. (Time: Approximately 3 minutes)
What Would You Do?
Module presenting a situation and challenge that
you could very well be faced with in your
organization. The viewer is then challenged to
make the best choice based on what they have
learned and then hears the explanation to their
choice. (Time: Approximately 3 minutes)
Micro-Messages Checklist
Downloadable checklist designed to help the user
address and leverage Micro-Messages in their
everyday business. (Time: Approximately 3 minutes)
Post Assessment Test
A multiple choice test designed to review key
learning points, policies and procedures that
you have learned. (Time: Approximately 5-7
minutes)
Conclusion
Final presentation reiterating how effective
communication represents a tremendous source of
strength if we learn how to use our differences
to our advantage. (Time: Approximately 2
minutes)
The End
Provides the user with a printable Certificate
of Completion. (Time: Approximately 1 minute)
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